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Zylo

Data Analyst

Indianapolis, IN - Posted 11/24/2021

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About Zylo

As the leader in SaaS Management, Zylo empowers companies to discover, optimize and govern their SaaS applications while elevating the employee experience. Organizations large and small trust Zylo’s enterprise-proven technology and unparalleled SaaS Management expertise to optimize more than 30 million SaaS licenses and $7 billion in SaaS spend.

As a high-growth SaaS company, we’re defining a rapidly growing category of software. Join our team of customer-obsessed innovators and help us shape the future of SaaS Management.

What you will do:

  • Manage the customer data process from receiving and validating data through classification and final report delivery
  • Understanding and solving customer data issues collaboratively with key stakeholders
  • Act as an intake point for Zylo’s “white glove” Contract Concierge service for ingesting customer supplier contracts and extrapolating key metadata.
  • Assemble the final customer deliverable, which professionally and elegantly summarizes customer SaaS detail, and provides valuable insights for a customer to act upon.
  • Be a central customer advocate, providing them with any information needed related to the product, or their own internal spend/utilization/sentiment data.
  • Communicate with stakeholders to understand data content and business requirements
  • Collaborate with multiple teams to support customer and cross-departmental initiatives
  • Prepare various ad-hoc reports on customer SaaS footprint on a monthly, quarterly and annual basis.
  • Ensure customer service level agreements are documented and adhered to through data monitoring and reporting
  • Understanding internal processes to improve operational efficiencies and promote scale

What you will need:

  • 1+ years of data analysis experience
  • Experience with customer or client facing data
  • Comfort with datasets in excess of 1,000 lines
  • Proficiency with the Microsoft Office Suite – strong expertise in Excel.
  • Excellent problem solving and troubleshooting skills
  • Ability to manage projects across multiple customers and be entrusted to meet strict deadlines

Nice to have:

  • 1+ years experience using Python to extract, transform, and summarize data
  • 1+ years experience using SQL to query and summarize data (e.g. Postgresql, Redshift)
  • Experience understanding and working with millions of rows of data
  • Strong understanding of data ETL processes and data manipulation
  • Effective communication skills to clearly communicate with customers and internal colleagues at various levels

Zylo is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply here