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Account Manager (US)

Remote - Posted 1/21/2022

A tech scale-up with big plans!

Founded in 2017, Lokalise has hired 200+ people across 41 countries (and counting!), raised $50m of series B funding, and brought on-board customers such as Revolut, Miro, Starbucks, and Mastercard to name but a few.

Not bad, eh?

What we do

Businesses like Hyundai use our localisation platform to bring developers, designers and translators together in one virtual workspace. They use our platform to translate and localise content so it can be delivered across the web, apps, documents and even games to customers in their native languages.

Simply put: companies that localize can connect with over 8 billion people on the planet. 

Though Lokalise is a fully-remote company and you can work from anywhere, for this role we're looking for US-based candidates. If you're based anywhere else, check our website for the EMEA based role!

We're looking for an Account Manager to work closely with internal and external stakeholders to uncover new opportunities, work with existing accounts, and surpass the quota for expanding the Lokalise customer base.

You will

  • Build strong relationships with strategic customers and key stakeholders
  • Identify and generate expansion opportunities, reduce churn, negotiate and create long-term contracts, and lead business review meetings with strategic customers
  • Track customer development with the goals of expansion and strengthening cooperation, as well as detecting any risks and addressing them effectively
  • Consult with customers on their internal processes and challenge leaders to drive change across their organization
  • Become a Lokalise expert, build an in-depth knowledge of the product, and connect that knowledge directly to customer ROI
  • Coordinate cross-functional support to help customers maximize the value gained from the Lokalise solution
  • Internally, work closely with the Customer Success, Product, Finance, and Legal teams
  • Act as an escalation point of contact for relationship and commercial issues
  • Manage your activities using the CRM and prepare accurate forecasting for renewal and upsell performance
  • Meet and exceed expansion goals

You must have:

  • 3+ years of quota-based account management experience
  • Experience in B2B sales for a complex SaaS product
  • Proven track record of successfully building and nurturing multi-level customer relationships
  • Experience in negotiating and navigating contracts and legal discussions
  • Excellent organizational, time-management, prioritization, and teamwork skills
  • Good attention to detail and ownership of the role, treating it as if it was in your own business
  • Positive, self-starter, resilient mindset
  • A passion for technology, business, and commercial success
  • Excellent English communication and writing skills

It will be considered a significant advantage if you have:

  • Considerable experience with software development
  • Proven track record of surpassing the set quota
  • Expertise in sales analytics, forecasting, and reporting

Our offer:

  • Competitive salary and employee stock options plan
  • Learning & Development program
  • Flexible working hours 
  • Unlimited vacation policy
  • Health insurance
  • Wellness benefits
  • Comprehensive parental leave
  • Coworking budget
  • Top-notch tech equipment to work with
  • Great startup atmosphere, team spirit, and team events


Apply here